Part of working in government means having to deal with many different cases at the same time. Each department is in charge of such a vast area and operations that it can be difficult to take care of everything. It is the reason why many national and state government agencies make sure they are outsourcing certain work. That can often involve content service and information strategies. When it comes to aspects of the job such as incident management, inspections, investigations, human and child services, physical records management, correspondence management and grants management, hiring a company to assist is the way to go.
What are you getting when you hire such a firm? You are getting the scalability that you need. The government is not always in a position to hire as many people as they want. Depending on the area and the agency, budgets are often limited. But it still does not take away a lot of the work that needs to get done! It is why hiring outside agencies to bridge that gap can make a lot of sense. These are companies that have an expertise in getting the job done efficiently and correctly. They will be able to help you in the most productive way.
Every time that your agency is taking on a new case or dealing with an incident, you will have a lot of “busy work” that needs to get done. While you could ensure that people in your department are handling that work, they may have other tasks to occupy their time. It is why you will want to hire an outside firm to handle the case management. It will free up your full time employees to do other work, while you are still getting that busy work done on time and in a productive way.